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Refunds & Cancellation
Last updated: 7 July 2026
This policy explains how subscriptions, cancellations, trials and refunds work for the CommoVision service. It forms part of, and should be read with, our Terms of Service (in particular Sections 14, 16 and 17). CommoVision is a service for businesses and professionals; it is not directed at consumers.
Subscriptions and billing
- CommoVision is offered on the plans and prices shown at sign-up or in your order. Unless your plan states otherwise, fees are billed in advance for each term (for example annually).
- Fees are exclusive of VAT and other taxes, which we add where applicable.
- Unless your plan states otherwise, subscriptions renew automatically for successive terms until cancelled.
Free trials
- Where we offer a free trial (typically 14–30 days), you are not charged during the trial, and you can stop at any time before it ends without any payment.
- We will make clear, before any charge, whether a trial converts to a paid subscription and when.
Cancellation
- You may cancel at any time, effective at the end of your current paid term, via your account settings or by emailing [email protected].
- Cancellation stops future renewals. You keep access for the remainder of the term you have already paid for.
Refunds
- Fees already paid are non-refundable except where these terms or mandatory law require otherwise — cancelling a subscription does not by itself entitle you to a refund of the current term.
- If we materially fail to provide the service, or in other cases required by law, we will provide an appropriate refund or credit. If you believe you have been charged in error, contact us and we will investigate promptly and in good faith.
- Approved refunds are returned to your original payment method via our payment processor, Stripe.
How to reach us
For any billing, cancellation or refund question, email [email protected]. We aim to respond within a few business days.